Browse the Help Center

🚀 Getting Started

Sign in, set up your store, configure your POS register, and complete the onboarding essentials. Start here if you're new to Quickvee.

• Set up your POS hardware

• Configure register settings

• Set up taxes

• Read the merchant dashboard

🛒 Selling at the Register

Open your shift, ring up sales, apply discounts and coupons, manage the cash drawer, print receipts, and pay out lottery winnings.

• Opening your shift

• Ringing up sales

• Discounts & pricing

• Cash drawer

📦 Inventory & Products

Add and manage products, organize categories, work with vendors, create purchase orders, run stocktakes, and export your inventory.

• Purchase orders

• Stocktakes

• Vendors

• Lottery categories & products

💖 Customers & Loyalty

Manage customer profiles, run loyalty programs, sell and redeem gift cards, and issue store credit.

• Manage customers on the POS

• Manage customers in the web backend

• Sell and redeem gift cards

• Set up your loyalty program

🎁 Promotions

Create coupons, set up BOGO deals, and configure Mix n Match pricing — both at the register and in the web backend.

• Set up coupons

• Set up BOGO deals

• Set up Mix n Match promotions

• Manage promotions in the web backend

👥 Team & Time Tracking

Manage employees, set roles and permissions, track timesheets, and handle clock in / clock out at the register.

• Manage employees in the web backend

• Manage employee timesheets

• Clock in and clock out on the POS

📊 Orders & Reports

View in-store and online orders, run sales reports across ten report types, and read the merchant dashboard.

• View orders on the POS

• View orders in the web backend

• Run reports

• Location report — multi-store

🆘 Help & Support

Troubleshooting tips, support contact information, and how to submit a request when you need a hand.

• Request a call from support

• 📧 Email: support@quickvee.com

• 📞 Phone & WhatsApp support

🔌 Hardware

• PIN pad disconnected → POS and PIN pad must be on the same Wi-Fi network; restart both.

• POS won't turn on → Reseat the power adapter in the outlet and the device.

• Cash drawer won't open → The drawer wires through the printer; reset the printer connection.

• Receipt prints blank → Thermal paper loaded upside down; flip the roll.

💻 Software

• "Access Denied" on refund → Enable the refund permission in the web backend → Employees.

• Item shows "Not Found" when scanned → Scanner reading QR codes; reconfigure to barcode only.

• Transaction approved on terminal but not POS → PAX powered via USB; plug into wall power.

• Cash drop not in payout report → Use Vendor Payout — Cash Drop is an internal transfer.

• Set up your POS hardware

• Apply discounts at the register

• Apply coupons at the register

• Set out-the-door (OTD) pricing

• Hold a sale and retrieve held orders

• Add cash with Pay In

• Run reports

• Read the merchant dashboard

• Manage online orders on the POS

• Pay out lottery winnings

• OTD (Out-the-Door) — Tax-included display pricing so customers pay round numbers

• Pay In — Adding cash to the drawer for change-making (non-sale)

• Vendor Payout — Cash given to a vendor, deducted from drawer balance

• No Sale — Open the drawer without ringing up a transaction

• Cash Drop — Internal transfer (drawer → safe), not a payout

• Hold Sale — Pause a transaction and save the cart for later

• BOGO — Buy X Get Y (free or discounted)

• Mix n Match — Discount triggered by buying a minimum quantity across selected items

• Quick Add — Behavior for unrecognized scanned barcodes

• Spotlight Search — Fast product lookup at the register

• Stocktake — Physical inventory count and system reconciliation

• Merchant Dashboard — The web backend at merchant.quickvee.com