The Orders module in the Quickvee web backend is how merchants review every transaction their store has processed. The module is split into two tabs by where the order came from.
Access path: Merchant Backend → Orders
The two tabs
|
Tab |
What it shows |
|---|---|
|
Every transaction rung up at the POS register by an employee. Read-only from the backend — used for lookup, reporting, and auditing. Refunds and voids are handled at the POS. |
|
|
Every order placed through your online ordering site — pickup orders customers will collect at your store, and delivery orders going out to their address. Online orders have a fulfillment workflow (Accepted → Packing → Ready / Out for Delivery → Completed) that you drive forward from this tab. |
Key differences between the two tabs
|
Behavior |
In-Store |
Online |
|---|---|---|
|
Status workflow |
None — order is complete when rung up |
Accepted → Packing → Ready/Out for Delivery → Completed |
|
Customer notifications |
None from this module |
Sent automatically on every status change |
|
Available payment methods |
Cash, Credit, Debit, Food EBT, Cash EBT |
Card only (paid via gateway on the website) |
|
Filter By |
Employee, Payment Type |
Order Status |
|
Refund flow |
Handled at the POS register |
Cancel in Quickvee + refund through your payment gateway separately |
|
ID verification panel |
Not applicable |
Surfaces customer's uploaded ID for age-restricted purchases |
Refunds and voids are not performed in the Orders module. In-store orders are refunded at the POS register. Online orders are cancelled here but the refund itself happens in your payment gateway (USAePay, etc.).
Common scope across both tabs
Both tabs share:
-
Date range with quick presets (Today, Yesterday, Last 7 Days, Last 30 Days) plus manual Start/End picker
-
Search bar that accepts Order ID, Card Last 4, Customer Name, or exact Amount
-
Sortable columns across the entire filtered range (not just the visible page)
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Show Entries selector controlling page size with pagination below
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View Details link that opens a full order page with Items, Order Summary, Taxes, Other Fees, Grand Total, Tenders, Loyalty Points, and Customer Details panels
Related pages
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View orders on the POS — looking up orders directly from the register
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Run reports — sales reporting under the Reporting module