Troubleshooting Your Quickvee Credit Card Terminal

If your credit card terminal is experiencing issues, follow these steps to verify your connection and re-sync your hardware with the POS system.

1. Initial Power Check

Ensure both your POS system and credit card terminal are powered on.

• Android Home Screen: If the terminal boots directly to a standard Android home screen (icons only) instead of an app, please call our support team for assistance.

• Quickvee Screen: If the Quickvee screen appears, proceed to the next step.

2. Access Terminal Settings

1. On the Quickvee screen, tap the four corners of the screen.

2. When prompted for a password, enter the current date in MMDDYYYY format.

   Example: If today is January 9th, 2026, the password is 01092026.

3. Scroll to the bottom of the menu and tap Exit. This will take you to the Android OS home screen.

3. Verify Network Connection

Both the terminal and the POS system must be on the same network to communicate.

1. From the Android home screen, tap Settings > Network & Internet.

2. Confirm you are connected to the correct Wi-Fi network.

3. Status Check: Ensure the network says "Connected" (if it says "Saved," you are not currently online).

4. Pro Tip: For the most stable connection, we highly recommend using an Ethernet cable for both devices instead of Wi-Fi or hotspots.

To verify internet access:

• Return to the home screen (using the Red X button) and open the PAX Store app.

• If the app loads content normally, you are online. If the screen is blank, return to your network settings and try again.

4. Re-sync with the POS System

Once the terminal is online, return to the Android home screen and tap the Sierra app. Then, move to your POS system to complete the connection:

1. On the POS, go to Station Settings > Hardware > Configure Pinpad.

2. Under Device Communication Protocol, select Port Number, then tap Fetch Device Info.

3. If that fails:

   • Change the protocol to Serial Number.

   • Locate the serial number on the back of your credit card terminal.

   • Enter the number into the box and tap Fetch Device Info.

4. Tap Save and Verify.

   Look for a pop-up at the bottom of the POS screen confirming the terminal is connected.

5. Final Test

Perform a small test transaction to ensure the connection is active and processing correctly.

Need More Help?

If you are still experiencing issues, the Quickvee support team is here to assist.

• Contact us: Tap the Support button at the top of your POS system at any time.