We are excited to introduce Employee Interaction Feedback in Quickvee. This new feature allows customers to leave feedback about their interaction with your staff directly on the rear customer display immediately after a transaction. The process is designed to be fast, seamless, and does not slow down the checkout experience.
Part 1: Enabling Employee Feedback on the Station
To start collecting feedback, you must first enable the specific settings on your POS station.
Access Station Settings: From the main Quickvee home screen, tap the Station Settings tile to open your configuration options.
Navigate to Rear Display: In the left-hand sidebar of the settings menu, select the Rear Display tab.
Enable the Rear Display: Ensure the Enable Rear Display checkbox is selected.
Enable Rear Display Input Locate the "Enter Customer Phone Number Entry" section. Check the box for Rear Display to allow customers to interact with the screen.
Toggle the Rating Feature Finally, find the "Allow customers to rate staff" option and toggle the switch to the ON position. Click Save Changes in the bottom right corner to apply your settings.
Part 2: Viewing Feedback Reports
Once enabled, business owners can track employee performance and customer sentiment directly from the dashboard.
Access the Dashboard: From the Quickvee home screen, select the Dashboard tile.
Open the Main Menu: Tap the Menu icon (three horizontal lines) in the top left corner to expand the navigation sidebar.
Expand Reporting: In the sidebar menu, click on Reporting to reveal the reporting sub-menus.
Select Employees: Click on Employees within the Reporting menu to access employee-specific data.
Open the Employee Ratings Report: From the "Employee Reports" dropdown menu at the top of the screen, select Employee Ratings Report.
View Overall Scores: The report overview displays a list of employees, their roles, and their average customer rating scores. You can use the filters at the top to search by specific employee or role.
To see detailed feedback for a specific staff member, click the arrow icon next to their name.
Analyze Individual Transactions: Clicking on an employee's name allows you to view a detailed log of their rated transaction. This includes the customer name, order ID, transaction date, amount, and the specific score given for that interaction.
Why use this feature?
Improve Customer Experience: Gather real-time, in-the-moment feedback from your customers.
Recognize Success: Use the data to identify and reward top-performing employees.
Identify Training Needs: Spot areas where additional training or support may be required.
Data-Driven Decisions: Turn everyday checkouts into valuable insights to build a stronger team.